Slots and studios
Our slots include titles from NetEnt, Microgaming, Play'n GO and Pragmatic Play, alongside games from other studios. In the games browser you can filter by New, Jackpot slots, Megaways and Bonus buy.
EnergyCasino
At EnergyCasino, our games, account services and player tools sit in one place. Open an account when you are ready to play.
EnergyCasino games
BF Daily Jackpots
Our BF Daily Jackpots give you a chance to win one of three jackpots on BF Games slots. The BF daily jackpots run each day from 18:00 to midnight CET.
Progressive jackpots
Our named progressive jackpot slots include Mega Moolah, Divine Fortune, Mega Fortune, Beast of Wealth and Hall of Gods.
Demo mode and mobile
Most of our slots and table games can be tried in demo mode, apart from live games, video poker and some jackpot slots. On your phone you can play in a mobile browser with a stable internet connection, or add our app to your home screen or download it through Google Play or the App Store. You may need to register and verify your account to play demos.
Slots and jackpots in our lobby
Live casino
Live providers
Our live providers include Evolution, LiveG24, BetGames, Pragmatic Play Live, Quik and Ezugi.
Tables and shows
Our live categories include Live Poker, Live Baccarat, Live Roulette, Live Craps and Live Game Shows, with blackjack also available in the live lobby.
Roulette formats
Our live lobby includes European roulette, French roulette and American roulette tables, along with other variants.
One table at a time
You play at one table at a time. Playing at several live tables at once is forbidden.
Disputed hands
If you dispute a croupier mistake, the live casino manager reviews the video footage of the contested hand, and management's decision is decisive. If the provider made the mistake, we refund the contested stakes for that hand.
Evolution access by province
If you live in Manitoba, British Columbia, Quebec or Ontario, our Evolution tables and shows stay closed to you.
Live tables in our lobby
EnergyPoints and the EnergyShop
Earn EnergyPoints
You earn EnergyPoints by playing casino games and can spend them in the EnergyShop.
Buffalo Trail free spins
In the EnergyShop, Buffalo Trail free spins come in packs of 10, 20, 50 or 100 free spins, starting at 100 EP, and each item has its own terms.
EnergyChests
Among the EnergyChests, the BF Beefed Up chest is listed for 150 EP.
Exchange EP for cash
You can exchange 100 EP for €1 and need at least 200 EP for a cash exchange.
Opening an account
Register personally
You must register personally and not on behalf of someone else.
Your details
During registration, you must give us valid identification and true personal details, including your address, contact email and mobile number.
One account
We allow one account per person. Extra accounts are treated as fraud.
Age
You must be 18 or meet the higher minimum age set by law where you live.
Account currency
Our software base currency is euro. You may choose another account currency, but payment processing can involve an exchange rate when amounts are changed into euros, and you pay any exchange premiums.
Moving jurisdiction
If your address and country of residence no longer match the location used at registration and you fall under another legal jurisdiction, you must close the account and register again with your new address.
Verifying your account
Identity and funds checks
We may verify your identity and age and request further verification of your source of wealth and origin of funds at any time.
Accepted ID
We accept a valid passport, driving licence or EEA or EU identity card as a colour scan.
Proof of address
We accept a utility bill or bank statement issued within the last six months as proof of address. A mobile phone bill is excluded.
Rolling deposit threshold
Under Malta Gaming Authority licence requirements, we verify your identity when total deposits reach €2,000 in a rolling 180 days, calculated daily. Your documents are due within 30 days or we restrict the account.
Administrative charge
If KYC remains incomplete after 30 days, we apply a 5% administrative charge to the remaining balance, with a €10 minimum converted at that day's rate for other currencies.
Deposits
Payment categories
Our payment methods, including bank cards, e-wallets, bank transfer and prepaid vouchers, depend on your jurisdiction.
Interac
For players in Canada, our list of regional payment services includes Interac.
Deposit timing
Card deposits reach your account in real-time, while other methods can take longer. Some methods, such as bank transfers, can need several business days before a deposit arrives.
Minimum deposit
The minimum deposit depends on your jurisdiction and chosen payment method.
Use your own payment method
You may deposit only with cards, bank accounts and payment solutions you are authorised to use.
Business and third-party payments
Business or company cards and company bank accounts are excluded for deposits. Third-party deposits are not allowed, so every payment must come from a source where you are the named account holder. We may request documents to investigate inconsistencies, and that investigation may lead to winnings being voided.
Chargebacks
Any chargeback, reversal or disputed payment is deemed fraudulent, and you agree to cover resulting losses and administrative fees.
Refund window
We can consider a refund request only when the deposited funds are still available in your account and you make the request within the first 24 hours after the deposit.
Refund timing and route
The usual handling time should not exceed five working days. Refunds go back through the method you deposited with, or by bank transfer when that method does not support payouts.
Withdrawals
First withdrawal
At least one real money deposit must be made and wagered before the first withdrawal can be processed.
Processing time
We can take up to three business days to process the request.
Wagering deposited funds
Deposited funds must be wagered at least once before a payout. For a payout of deposits that were never played, a 10% administrative charge from the last deposit may be applied, at least €10 or the equivalent at the daily rate, once our Payments Department has assessed the request.
Minimum withdrawal
The minimum withdrawal is between €10 and €20 or the currency equivalent, and it varies with your jurisdiction and selected currency.
Withdrawal limits
You can withdraw up to €5,000 in any 24 hours unless we agree to a larger amount in advance. The maximum withdrawal amount is also determined by the chosen payment method.
Payout destination
Payouts are made back to the same account and payment method used for deposits. When closed-loop payment is impossible, we assess a verified alternative owned by you.
Documents first
We do not process a withdrawal until we receive the requested documentation. The amount is credited back to your account balance in the meantime.
Active bonus
If you request a withdrawal before completing the wagering for an active bonus, you cancel the bonus first.
No-deposit winnings
We pay winnings from a no-deposit bonus to your bank account once we have verified that the account belongs to you. If a bank transfer is not possible, we may verify another payment method you own, and our Payments department decides whether it can be used.
Bonus rules
Bonus types
Our general bonus types are sticky and non-sticky deposit bonuses, no-deposit bonuses and free spins.
Deposit bonus wagering
Unless stated otherwise, casino deposit bonuses carry 15x wagering. With a sticky bonus, your deposit and the bonus form Mixed Funds in the Bonus Balance, you wager both, and once the requirement is met the remaining balance moves to your real balance. With a non-sticky bonus, your deposit stays in the Real Money Balance and only the bonus funds are wagered.
Which balance is used first
Your bets use the Bonus Balance before the Real Balance. Inside the Bonus Balance, deposit money is used before bonus money.
Deposit bonus deadline
You have 7 days from crediting to wager a deposit bonus unless its terms say otherwise, and deposit bonus money left after that period will be forfeited.
Free spins
Free spins expire 7 days after they are credited. Their winnings are credited to your account as bonus money with 15x wagering, unless the promotion states another requirement, and that bonus money stays valid for 3 or 7 days depending on the promotion.
No-deposit bonus rules
If its terms set nothing else, a no-deposit bonus carries 15x wagering on the bonus amount and is forfeited unless it is wagered within 7 days of crediting. If deposits on your account are restricted for regulatory reasons, including responsible gambling measures, winnings from a no-deposit bonus are void and cannot be withdrawn.
Maximum winnings
Maximum winnings from any bonus are €100 unless stated otherwise. Bonus-derived winnings above that cap are forfeited after wagering.
Maximum bet
Unless the promotion terms say otherwise, the maximum bet while wagering a bonus is €5, or 5 CAD in a Canadian dollar account, including bonus buy, gamble and mini-game features. Larger bets are not accepted until the bonus is fully wagered.
One active bonus
You can hold only one active bonus at a time.
Promotion terms
Where a promotion's own terms differ from these standard bonus rules, the promotion's terms apply.
Cancelling a bonus
You can cancel a bonus in My Bonuses. Bonus money with open wagering and all additional accumulated winnings are then removed.
Bonus abuse
We treat attempts to gain a fraudulent advantage as bonus abuse. This includes using a VPN or proxy to obscure or change an IP address, using multiple accounts to claim a reward more than once, working with a syndicate to exploit promotions, and placing contradictory bets to profit regardless of the outcomes. We may void the affected bonus and winnings.
Irregular play
Before we process a withdrawal, we review your play for irregular patterns. Delaying a game round, free spins or bonus features until no wagering is left, or depositing while free spins or bonus features are still open in a game, counts as irregular play. In that case we may withhold withdrawals, confiscate winnings, or close the account and keep the remaining funds.
Self-exclusion and bonuses
If you are self-excluded, or become self-excluded during a promotion period, you are ineligible to take part or receive bonuses or prizes while the exclusion applies.
Licence and safety
Licence scope
Probe Investments Limited holds B2C licence MGA/B2C/224/2012 from the Malta Gaming Authority for customers outside the United Kingdom.
Responsible gaming
Limits
You can set limits on deposits, limits on wagers and losses, and limits on session time. You set and manage them in your account.
Short breaks
You can also take a short break from play, which is separate from self-exclusion.
Self-exclusion periods
Available periods are 24 hours, three days, one week, 30 days or an indefinite period. You can request indefinite self-exclusion through our Customer Support team or Live Chat.
Shortening self-exclusion
A self-exclusion can be shortened only after a written request to our responsible gambling team and a cooling-off period of 24 hours or seven days, based on the nature of the closure. Our Responsible Gaming Department may still decide to keep the account closed for your safety.
Extending self-exclusion
We extend self-exclusion on request with immediate effect.
BetBlocker and self-assessment
The BetBlocker tool can restrict access to gambling sites for a chosen period. If you worry that gambling affects your life, you can take the self-assessment recommended by the Malta Gaming Authority.
Customer support and complaints
Email and Live Chat
You can contact us by email or Live Chat.
Live Chat hours
Live Chat is open Mon-Fri 09:00-21:00 CET, Saturday 12:00-20:00 CET and Sunday 13:00-21:00 CET.
What a complaint includes
A complaint must include your name, surname, registered email and residential address, plus the game name, incident time and date, and a detailed explanation so we can handle it promptly.
Response timing
We acknowledge complaints and aim to give the outcome within a maximum of 10 days. Complex cases may need up to 10 additional days.
Official complaint route
Complaints sent via social media or as a multimedia message to a support email address are not treated as official complaints.
ADR
Our official registered ADR body is the Maltese Alternative Dispute Resolution Entity.
Closing your account
Request closure
You can close your account at any time by writing to customer support.
Withdraw your balance
Ask us to withdraw the remaining balance before the closure is completed. On closure you can take out the full balance, whatever the amount. We then apply a 10% administrative charge with a minimum fee of €10, or its value in another currency at the daily exchange rate.
Inactive accounts
An account with a real-money balance and no bets for 180 days becomes inactive. We email you 30 days in advance before applying that status, and you can reactivate the account by placing a bet.
Inactive-account fee
We charge €5 or the equivalent in your account currency every 30 days while an inactive account has a positive balance.
Data retention
We retain personal data for a maximum of five years after closure for anti-money-laundering duties, unless applicable law requires otherwise.
FAQ
What appears on my card or bank statement?
Your statement usually shows Probe Investments Ltd., though a payment provider may direct a different reference.
Can I submit edited verification documents?
Edited or digitally altered documents may be treated as misconduct.
Can I use bonus money at live tables?
Our live casino games use real money only. Bonus money cannot be used there.
Who supervises live tables and chat rooms?
Live provider employees keep tables and chat rooms monitored and moderated, and you can contact the dealer about concerns.
What happens to a result caused by a system fault?
We may correct or void a result caused by a technical default, fraud or a fake wager.